October 15, 2020 / by Ecosmob / Contact Center
Nowadays, customers are highly anxious and enlightened about products and services. So, it is imperative to be empathetic for customer service providers. According to reports and interactions with consumers worldwide, it is found that customers like humans to human communication. So, it is vital to recognize the anxiety of the clients as soon as possible. […]
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How Asterisk Call center solution development services help in smooth operations of call centers
December 18, 2020 / by Ecosmob / Contact Center
Asterisk is used at several large and smaller enterprises as it is an open-source PBX solution. It is a helpful tool that assists call center solutions in handling huge calls and offering satisfactory solutions to the customers. It is an affordable as well as extremely powerful Linux based solution for businesses. Multiple organizations around the […]
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How Agile contact center solution is transforming operations of businesses
October 15, 2020 / by Ecosmob / Contact Center
Nowadays, customers are highly anxious and enlightened about products and services. So, it is imperative to be empathetic for customer service providers. According to reports and interactions with consumers worldwide, it is found that customers like humans to human communication. So, it is vital to recognize the anxiety of the clients as soon as possible. […]
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Why Businesses Must Seriously Switch Over to Contact Center Solution
September 7, 2020 / by Ecosmob / Contact Center
The way of working and conducting business has changed post-COVID. Since communication is the base it follows that you must have a solid system in place that will meet current and future needs of collaboration as well as customer service. Consider contact center software for business. The software is the prime mover for call centers […]
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How Call Centre Solutions Can Offer Better Customer Support in E-Commerce Industries
July 20, 2020 / by Ecosmob / Contact Center
In the 21st century, E-commerce is seeing a boom in the market. The e-commerce companies are looking for a quick way of interaction to maintain consistency and offer value to customers. Delivering excellent customer support is the priority in the e-commerce industry. The only way to deliver customer support that adds value to the […]
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Feature-Rich Asterisk Contact Center Solution Intensifies Calling Experience and Eases Workloads
March 19, 2019 / by Ecosmob / Contact Center
Advances in open sources drive software development that, in turn, drives user expectations to higher levels. It is no different in call centers. Competition is driving call centers to adapt better technologies and trends are clear pointers to developers to come up with suitable solutions For instance, digital transformation and analytics will gain in importance […]
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2019 Top Trends in Call Center Operations and Call Center Solutions
December 18, 2018 / by Ecosmob / Contact Center
Winds of change are blowing across call center operations landscape. Several trends shaping up on the horizon today indicate that these could well become a standard part of contact center activities in the year and the next. Call center solutions to emphasize analytics and adaptive management As customer satisfaction gains even more importance, contact centers […]
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Sophisticated Asterisk Contact Center Solution Redefines Productivity and Quality of Services
March 12, 2018 / by Ecosmob / Uncategorized
Contact centers must fulfill a variety of customer support functions. Quality of service depends on the people manning the contact center as well as the software. Legacy phone line solutions are just inadequate when customers today initiate a process using any channel and this is where omnichannel support shines. It is the norm today rather […]
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Feature-Rich Asterisk Contact Center Solution Intensifies Calling Experience and Eases Workloads
January 31, 2018 / by Ecosmob / Asterisk, Contact Center
Advances in open sources drive software development that, in turn, drives user expectations to higher levels. It is no different in call centers. Competition is driving call centers to adopt better technologies and trends are clear pointers to developers to come up with suitable solutions. For instance, digital transformation and analytics will gain in importance […]
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How Travel Industry can gain from Contact Center Solution
August 25, 2017 / by Ecosmob / Contact Center, VoIP
Travel and hospitality industry is thriving as people take an excursion route to get rid of the stress. The travel companies continuously strive to offer a great customer experience to unleash the potential of both domestic and international markets amid growing competition in the multichannel environment. When it comes to improving customer engagement through personalized […]
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