IVR (Interactive Voice Response) CRM Integration
The IVR solution integrated with the CRM is a Fully Engaged IVR CRM (Customer Relationship Management) Solution, which can be used to provide the more engaging services to the clients. The IVR solution will use the already available user data, which is collected and stored in the CRM. Based on the available CRM data and user interaction, system will play more personalized IVR prompts. This will make user journey more engaging and personified. Thus, the IVR solution integrated with the CRM can render better services by giving the more personalized response to the customers.
How it works?
- The CRM integrated with the IVR system
- Caller calls on a predefined number
- The system will play personalized messages based on the available CRM details and guide the Caller to get required information or to take a desired action