March 19, 2019 / by Ecosmob / Contact Center
Advances in open sources drive software development that, in turn, drives user expectations to higher levels. It is no different in call centers. Competition is driving call centers to adapt better technologies and trends are clear pointers to developers to come up with suitable solutions For instance, digital transformation and analytics will gain in importance […]
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Asterisk Payment IVR Solution And Why It Is The Better Option
March 29, 2019 / by Ecosmob / IVR
Self-service is a buzz word in customer experience these days. It is far better for customers to carry out some operations on their own instead of having to rely on irate customer service agents and this also applies to make or receive payments. Payment IVRs not only ease the burden on a company and its […]
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Feature-Rich Asterisk Contact Center Solution Intensifies Calling Experience and Eases Workloads
March 19, 2019 / by Ecosmob / Contact Center
Advances in open sources drive software development that, in turn, drives user expectations to higher levels. It is no different in call centers. Competition is driving call centers to adapt better technologies and trends are clear pointers to developers to come up with suitable solutions For instance, digital transformation and analytics will gain in importance […]
Read more