January 25, 2018 / by Ecosmob / VoIP
WebRTC is amazing. What it does, in essence, is that it permits the use of the browser as the single point communication tool via a common set of protocols. It allows video and audio calls from the web and a website owner can add WebRTC to his website. Customers can interact with agents. It does […]
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Feature-Rich Asterisk Contact Center Solution Intensifies Calling Experience and Eases Workloads
January 31, 2018 / by Ecosmob / Asterisk, Contact Center
Advances in open sources drive software development that, in turn, drives user expectations to higher levels. It is no different in call centers. Competition is driving call centers to adopt better technologies and trends are clear pointers to developers to come up with suitable solutions. For instance, digital transformation and analytics will gain in importance […]
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How WebRTC Helps to Grow Your Business Sales in Competitive Markets
January 25, 2018 / by Ecosmob / VoIP
WebRTC is amazing. What it does, in essence, is that it permits the use of the browser as the single point communication tool via a common set of protocols. It allows video and audio calls from the web and a website owner can add WebRTC to his website. Customers can interact with agents. It does […]
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Hotel IVR Solution That Meets Needs of Hospitality Industry in Current Scenarios
January 16, 2018 / by Ecosmob / IVR
The internet has certainly changed the way people travel. VoIP communications have further impacted the hospitality industry and facilitated customers looking for tickets or hotel bookings. There is no lack of choices. Hospitality industry is competitive in the extreme. Hotels implementing Hotel IVRs need to look at a system that is comprehensive and takes care […]
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Asteirsk Session Border Controller Solution Inherently Versatile and Seamlessly Cross Compatible
January 6, 2018 / by Ecosmob / VoIP
VoIP service providers and carriers are familiar with class 4 and class 5 softswitches but may not give adequate importance to sessions border controller or SBC as it is known. The SBC is a vital cog in the VoIP chain and actually indispensable from a variety of perspectives. How well it performs also depends on […]
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