The Way Video Conferencing is Headed in 2019 – Trends to Watch
Conferencing is the in thing in communication and video rules the roosts. It is likely to overtake or match audio as the medium of communication in conferencing for 2019 and beyond. 5G is almost upon us and technologies have evolved for video conferencing to become a fluid experience.
More use of video conferencing in call centers
WebRTC paved the way for video conferencing outside the restricted zone of specialized hardware and software requirements. For 2019 and in the coming years, WebRTC is likely to do to video conferencing what IP did to voice communications-evolve it. Agents may use a webcam-mic-headphone set to carry on calls inside call centers and remote agents may use only their mobiles. Video conferencing development plays a greater role in call center solutions. The day may not be far off when call centers and agents will entirely switch over to mobiles, helped by cloud and 5G.
Fast internet and better hardware and software are likely to see Video Conferencing as a Service come to the forefront. Enterprises need not invest heavily in infrastructure. Cloud managed services help executives to collaborate, huddle and chat using video and also address customer inquiries on video, all using their mobile device. Asterisk video conferencing development is facilitated by improvements in codec sharing and WebRTC inclusions that may diffuse into IP PBXs.
Think of IP PBX and you think of voice calls based on the Asterisk or Freeswitch platform. Asterisk now makes it easy to integrate WebRTC into a fluid IP PBX solution and it will be just as easy to engage in video conferencing as it is to make and receive calls. Executives in enterprises are likely to use video conferencing facility talk with customers on mobile and also collaborate with each other.
Education, healthcare, maintenance, manufacturing
Video conferencing is more than just visual interaction. That video conferencing allows screen sharing and presentation helps it to be used for education, maintenance, manufacturing and healthcare. Doctors and paramedics as well as patients are likely to make greater use of video conference to interact. Maintenance and manufacturing will make greater use of video conferencing. A manager in an office in one location can view what is going in a plant in another location. Maintenance personnel can view a problem and recommend better solutions. Video classrooms will mean better knowledge transfer. AR inclusion could really up the game.
Presentations can take on an entirely different perspective by including camera equipped drones in the video conferencing chain. How would like to give a prospective customer a tour of your factory? Let the drone do the work.