Advances in open sources drive software development that, in turn, drives user expectations to higher levels. It is no different in call centers. Competition is driving call centers to...
Choosing IVR for hotels is much the same as buying a product. You look at the specs, performance, and reviews before zeroing in on a vendor of IVR solution....
The SBC or session border controller is an indispensable part of SIP trunking to protect IP PBX networks. It is just as indispensable where class 4 and class 5...
Hospitals are busy institutions with dozens of departments and hundreds of patients lining up for treatment. If service to patients is of prime importance, so is the need for...
Conferencing is the in thing in communication and video rules the roosts. It is likely to overtake or match audio as the medium of communication in conferencing for 2019...
Winds of change are blowing across call center operations landscape. Several trends shaping up on the horizon today indicate that these could well become a standard part of contact...
Technology evolution has always benefited the end user as can be seen in smartphones and business communications. Communications is switching over to VoIP and self service with PSTN well...
Breakthrough innovations need not be terribly expensive or time consuming. The scientific world is full of examples where seemingly radical innovations emerged from technologies in use in some other...
A call center is something other than contracting laborers to work as specialists and furnishing them with phones. It is fundamental for all organizations to have a consistent call...
Communications is the key to business success and it is not surprising that enterprises have switched over to VoIP given its efficiency and cost benefits. The open source platform...