IVR Solution for Hospitality Industry

Hospitality industry needs to interact with their clients on a regular basis. The IVR solution for the Hospitality industry will ensure that the clients get to attended instantly. At the same time, the Hotel staff can be available for other operations as the queries of the customers will get resolved by the IVR system itself. The Hotel IVR Solution works as an auto attendant, which resolve the customer queries.

How it works?

  • The customer makes a call on the predefined number
  • The IVR system will guide the customer with automated IVR prompts based on their chosen options

The Hotel IVR solution can work for different jobs to be done, which are listed below:

  • Information about the Hotel
  • Information of
    • Location
    • Hotel branches
    • Rooms
    • Room fare
    • Amenities
    • Other queries
  • Room Services
  • Booking
  • Cancellation
  • Bill Payment
  • Feedback
  • Suggestions
  • Ratings
  • And more
The different hotel activities can be completed with the automated system in a engaging way. A few IVR solution also plays the personalized prompts, which creates more engaging experience for the customers. We offer custom Hotel IVR (Interactive Voice Response) Software development services based on client requirements with advanced features to ensure 100% satisfactory customer service.

Key Features of Hotel IVR Solution:

  • Wake-up with snooze capability
  • Reminders for staff
  • Booking status
  • Departure reminders
  • Billing reminders
  • Driving Direction to Hotel
  • Voicemail support
  • Frequently Asked Questions Support
  • Email Integration
  • SMS Integration
  • Call Return

 

  • Fax Integration
  • Caller ID
  • Database Integration
  • Custom IVR Prompts
  • Text-To-Speech Conversion
  • Call Recording
  • Multilingual support
  • CDRs and Logs
  • Reports
  • And more

Key Benefits of IVR Solution for Hospitality Industry:

  • Decreased customer wait time
  • Enhanced customer service
  • Automated operations
  • More efficient resource utilization
  • Reduced paper
  • Improved client satisfaction
  • 24*7 access of system to client and staff
  • Easy to use
  • Improved productivity
  • Improved Efficiency
  • Improved ROI
  • And more
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