With technological inventions, the Telecom service providers have started adopting VoIP (Voice over Internet Protocol) related tools and solutions to offer local and international telecommunication services. However, just like...
Utilities, telecom companies, and financial institutions are just a few examples of businesses with large customer bases where timely payments are of crucial importance for healthy cash flow. Payments...
In these days of intense competition a business needs all the tools it can get to reach out to wider audiences in a shorter time. The voice and SMS...
Insurance companies can leverage the power of IVR to deliver better customer experience and, at the same time, utilize human resources for productive purposes. The benefits do depend on...
Times have changed and healthcare industries face pressure of delivering exemplary services to growing number of patients. Communication is one of the backbones of healthcare services, especially in large...
VoIP Service providers offer cost effective and feature rich virtual PBX services to clients. Efficacy and ease of use depend on how well the solution is implemented because VoIP...
Communications is the key to business success and it is not surprising that enterprises have switched over to VoIP given its efficiency and cost benefits. The open source platform...
Self-service is a buzz word in customer experience these days. It is far better for customers to carry out some operations on their own instead of having to rely...
Advances in open sources drive software development that, in turn, drives user expectations to higher levels. It is no different in call centers. Competition is driving call centers to...
Choosing IVR for hotels is much the same as buying a product. You look at the specs, performance, and reviews before zeroing in on a vendor of IVR solution....