January 31, 2018 / by Ecosmob / Asterisk, Contact Center
Advances in open sources drive software development that, in turn, drives user expectations to higher levels. It is no different in call centers. Competition is driving call centers to adopt better technologies and trends are clear pointers to developers to come up with suitable solutions. For instance, digital transformation and analytics will gain in importance […]
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Feature-Rich Asterisk Contact Center Solution Intensifies Calling Experience and Eases Workloads
January 31, 2018 / by Ecosmob / Asterisk, Contact Center
Advances in open sources drive software development that, in turn, drives user expectations to higher levels. It is no different in call centers. Competition is driving call centers to adopt better technologies and trends are clear pointers to developers to come up with suitable solutions. For instance, digital transformation and analytics will gain in importance […]
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Current Contact Center Development Trends in Modular Scalable Packages
December 29, 2017 / by Ecosmob / Contact Center
Communications and engagement with customers are prime drivers of modern businesses. Businesses can develop their own contact centers or outsource the entire process. In any case the call center or contact center needs the right technology base to deliver perfect services. Digital technology driven contact center development is at the core of businesses being […]
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