December 18, 2018 / by Ecosmob / Contact Center
Winds of change are blowing across call center operations landscape. Several trends shaping up on the horizon today indicate that these could well become a standard part of contact center activities in the year and the next. Call center solutions to emphasize analytics and adaptive management As customer satisfaction gains even more importance, contact centers […]
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2019 Top Trends in Call Center Operations and Call Center Solutions
December 18, 2018 / by Ecosmob / Contact Center
Winds of change are blowing across call center operations landscape. Several trends shaping up on the horizon today indicate that these could well become a standard part of contact center activities in the year and the next. Call center solutions to emphasize analytics and adaptive management As customer satisfaction gains even more importance, contact centers […]
Read more