December 11, 2018 / by Ecosmob / IVR
Technology evolution has always benefited the end user as can be seen in smartphones and business communications. Communications is switching over to VoIP and self service with PSTN well on its way out much like the CRT monitor, magnetic tape and mechanical cameras. If it benefits end users, evolution also keeps developers busy but that […]
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Why Choose Asterisk IVR Solution for Call Centers?
November 18, 2020 / by Ecosmob / Asterisk, IVR
IVR- Interactive Voice Response is an automated phone system that processes voice waves or touch tones during a telephone call. IVR is responsible for the menus people listen to and respond to when they call up a company and hear the words like “press 1 for sales, press 2 for operations, press 0 to speak […]
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Why businesses should use Asterisk Payment IVR Solution for payment processing
August 21, 2020 / by Ecosmob / IVR
The conventional payment methods have some loopholes. You must be having a query that is possible to pay without the internet. The answer is yes, and the solution is asterisk payment IVR. Asterisk payment IVR is a payment processing solution that helps you to transfer money. Also, it completes all your transactions using credit card/debit […]
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Trends in IVR Development in 2020 Worth Adopting
February 13, 2020 / by Ecosmob / IVR
Businesses love IVR. It helps them to avoid direct interaction with customers and save on employee salaries. Customers hate IVR because the IVR does not let them talk with a person to discuss their specific issue. However, IVRs are morphing into something more user-friendly. The way things are going in the IVR world there will […]
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VoIP IVR Trends To Watch Out In 2019
December 11, 2018 / by Ecosmob / IVR
Technology evolution has always benefited the end user as can be seen in smartphones and business communications. Communications is switching over to VoIP and self service with PSTN well on its way out much like the CRT monitor, magnetic tape and mechanical cameras. If it benefits end users, evolution also keeps developers busy but that […]
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Why Choosing Custom Asterisk IVR Development Is Best For Businesses Looking to Deliver Customer Satisfaction
May 14, 2018 / by Ecosmob / IVR
Businesses have been adopting IVR, or interactive voice response, in droves since its introduction. The automation helps them reduce cost and enhance services. However, as they have found to their chagrin, IVRs often contribute to customer frustration because of the delays and difficulty in getting precisely the service they need. Even if IVR is designed […]
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Asterisk Information IVR System Transforms Businesses into Information Hubs
March 27, 2018 / by Ecosmob / VoIP
The interactive voice response or IVR system is the reason why millions of banking customers receive the information they are looking over a phone call, after being guided to select options by a pre-recorded voice message. From greetings to giving messages and prompts to make users key-in numbers or select specific options of touch-tone based […]
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Asterisk Informative IVR Solution Opens Up Exciting Possibilities For Business
March 19, 2018 / by Ecosmob / IVR
Simple interactive voice response are in wide use but are mostly specific or vague but there is a new kid on the block that redefines the way IVRs work in business environments. IVR need not be specific and restricted to the question-answer type response based system that is so much in use. It can be […]
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Five Reasons to Use CRM Integration IVR in Business
February 16, 2018 / by Ecosmob / IVR
IVR can be frustrating from the customer’s perspective, even more so if it is the static standalone type. Most people would rather dial a number and speak to a person instead of innumerable key presses that get them nowhere. IVR is good but with CRM integration, it gets better and helps companies avoid the customer […]
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How Payment Processing Solution Help in Business
February 7, 2018 / by Ecosmob / Asterisk, IVR
Modern businesses are used to accepting payment by credit card or debit card. Payment processing helps ease the burden on the customer of having to carry cash and for the merchant too, it proves beneficial as card paying customers will prefer their services. Payment processing through IVR is a game changer for both. It […]
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