What is a multi-tenant IP PBX system?

It’s a communication system in which multiple businesses share the same infrastructure but maintain separate data and operations. It’s ideal for businesses with multiple branches or service providers managing multiple clients.

How does it differ from a single-tenant PBX?

Single-tenant PBX serves one business with a dedicated setup, while multi-tenant PBX supports multiple companies with shared resources. It makes multi-tenancy more cost-efficient and scalable for growing organizations.

Is it cost-effective for small businesses?

Yes, especially with open-source solutions that reduce upfront and operational costs while offering enterprise-level features. Small businesses can access powerful tools without needing a large budget.

Can it integrate with tools like CRM?

Yes, most systems support integrations with CRM, helpdesk, and other business tools to streamline workflows. It improves efficiency and ensures a seamless experience for teams and customers alike.

What security features does it offer?

It ensures data isolation, encryption, authentication, and firewalls to secure communications. These features make it suitable for industries with strict compliance requirements, such as healthcare or finance.