Some may perceive proprietary solutions as being better for business because of assumed increase in security. However, open source technologies such as Asterisk have advanced to a level where...
Video conferencing is easy today compared to what it was a decade ago thanks partly due to introduction of WebRTC and better internet speeds. It is mainstream but where...
The next releases of Asterisk 13 and 15 extend MESSAGE support in chan_pjsip and add it to conference bridges. While Asterisk has supported the SIP MESSAGE method in both...
Hospitals deal with a large number of patients and some or most of them require regular follow up visits and treatments to sustain good health or prevent complications. It...
Voice broadcasting and automated SMS messaging is finding widespread use in schools and with good reasons. Schools have large numbers of students and reaching out to them or their...
Businesses have been adopting IVR, or interactive voice response, in droves since its introduction. The automation helps them reduce cost and enhance services. However, as they have found to...
As long as voice traffic was confined to PSTN channels everything was fine from security and confidentiality viewpoints. The shift to VoIP networks using the internet for communications has...
Self-service is a buzz word in customer experience these days. It is far better for customers to carry out some operations on their own instead of having to rely...
The interactive voice response or IVR system is the reason why millions of banking customers receive the information they are looking over a phone call, after being guided to...
Simple interactive voice response are in wide use but are mostly specific or vague but there is a new kid on the block that redefines the way IVRs work...