Winds of change are blowing across call center operations landscape. Several trends shaping up on the horizon today indicate that these could well become a standard part of contact...
Technology evolution has always benefited the end user as can be seen in smartphones and business communications. Communications is switching over to VoIP and self service with PSTN well...
Breakthrough innovations need not be terribly expensive or time consuming. The scientific world is full of examples where seemingly radical innovations emerged from technologies in use in some other...
A call center is something other than contracting laborers to work as specialists and furnishing them with phones. It is fundamental for all organizations to have a consistent call...
Communications is the key to business success and it is not surprising that enterprises have switched over to VoIP given its efficiency and cost benefits. The open source platform...
This is the age of speed. Everyone wants everything fast. An individual may wish to go to a movie, book a train or air ticket or call a taxi...
IP Based Video Telephony or also known as Conferencing Solutions will have lasting effects on our country. Building Better Society Creating Smarter Communities Transparent and Trustworthy Government Flourishing Schools...
The IVR CRM integrated solution may not be the most innovative solution, but it has definitely offered services to the clients who experienced a lot of convenience due to...
Video Conferences have tested to be a vital and versatile tool for business. It is practiced for online business conferences, job interviews, product demos, conferences with purchasers, academic seminars,...
Do you assume IVRs are a waste of money, not necessary for your SMB or are super cheesy? Do you assume that customers don’t like interacting with an IVR,...