Asterisk Informative IVR Solution Opens Up Exciting Possibilities For Business
Simple interactive voice response are in wide use but are mostly specific or vague but there is a new kid on the block that redefines the way IVRs work...
Simple interactive voice response are in wide use but are mostly specific or vague but there is a new kid on the block that redefines the way IVRs work...
Contact centers must fulfill a variety of customer support functions. Quality of service depends on the people manning the contact center as well as the software. Legacy phone line...
VoIP service providers may assume that implementation of class 4 and class 5 softswitches is all they need to deliver VoIP services to clients. In a way this is...
IVR can be frustrating from the customer’s perspective, even more so if it is the static standalone type. Most people would rather dial a number and speak to a...
Modern businesses are used to accepting payment by credit card or debit card. Payment processing helps ease the burden on the customer of having to carry cash and for...
Advances in open sources drive software development that, in turn, drives user expectations to higher levels. It is no different in call centers. Competition is driving call centers to...
WebRTC is amazing. What it does, in essence, is that it permits the use of the browser as the single point communication tool via a common set of protocols....
The internet has certainly changed the way people travel. VoIP communications have further impacted the hospitality industry and facilitated customers looking for tickets or hotel bookings. There is no...
VoIP service providers and carriers are familiar with class 4 and class 5 softswitches but may not give adequate importance to sessions border controller or SBC as it is...