How IVR Payment Solution Changes the Scenario of Making Payment

Utilities, telecom companies, and financial institutions are just a few examples of businesses with large customer bases where timely payments are of crucial importance for healthy cash flow. Payments of bills or loan installments or outstandings can improve a lot with the simple inclusion of a real-time pay now IVR payment solution. Consider the normal […]

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Advantage of IVR Solution for Insurance Companies

Asterisk Informative IVR Solution

Insurance companies can leverage the power of IVR to deliver better customer experience and, at the same time, utilize human resources for productive purposes. The benefits do depend on the Insurance IVR solution an insurance company puts in place with the help of an IVR solution provider. Routine information Employees in insurance companies may be […]

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Call Center Software for Healthcare Industry – Keeping in Step with Changing Times

Contact Center Solution

Times have changed and healthcare industries face pressure of delivering exemplary services to growing number of patients. Communication is one of the backbones of healthcare services, especially in large multi-department hospitals with high number of patient footfalls each day. In such scenarios the common PBX is just inadequate. The better option is call center software […]

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SBC Solution Development for VOIP Service Provider

VoIP Service providers offer cost effective and feature rich virtual PBX services to clients. Efficacy and ease of use depend on how well the solution is implemented because VoIP is not without issues. The internet, while being versatile and cost effective, is vulnerable and services must be delivered with a high level of security. This […]

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Asterisk WebRTC Development Confluences Two Parallel Communication Lines Into a Powerfully Unified Solution

Asterisk WebRTC

Communications is the key to business success and it is not surprising that enterprises have switched over to VoIP given its efficiency and cost benefits. The open source platform Asterisk lends itself admirably to development of IP PBX and conferencing software solutions in additions to VoIP gateways for enterprises. It is also the platform for […]

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Asterisk Payment IVR Solution And Why It Is The Better Option

Self-service is a buzz word in customer experience these days. It is far better for customers to carry out some operations on their own instead of having to rely on irate customer service agents and this also applies to make or receive payments. Payment IVRs not only ease the burden on a company and its […]

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Feature-Rich Asterisk Contact Center Solution Intensifies Calling Experience and Eases Workloads

Contact Center Solution

Advances in open sources drive software development that, in turn, drives user expectations to higher levels. It is no different in call centers. Competition is driving call centers to adapt better technologies and trends are clear pointers to developers to come up with suitable solutions For instance, digital transformation and analytics will gain in importance […]

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How to Choose the Best IVR System for Hotels & Resorts

Hotel IVR Solution

Choosing IVR for hotels is much the same as buying a product. You look at the specs, performance, and reviews before zeroing in on a vendor of IVR solution. Then again you have the analogy of the way nobility used to buy Rolls in the days gone by. They would get the chassis and have […]

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Evolutions in Session Border Controller Solution for VoIP Service Providers

The SBC or session border controller is an indispensable part of SIP trunking to protect IP PBX networks. It is just as indispensable where class 4 and class 5 softswitches are involved in VoIP networks where its transcoding and security promote smoother operations. SBCs continue to evolve with focus shifting towards security and better media […]

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