February 16, 2018 / by Ecosmob / IVR
IVR can be frustrating from the customer’s perspective, even more so if it is the static standalone type. Most people would rather dial a number and speak to a person instead of innumerable key presses that get them nowhere. IVR is good but with CRM integration, it gets better and helps companies avoid the customer […]
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Asterisk Information IVR System Transforms Businesses into Information Hubs
March 27, 2018 / by Ecosmob / VoIP
The interactive voice response or IVR system is the reason why millions of banking customers receive the information they are looking over a phone call, after being guided to select options by a pre-recorded voice message. From greetings to giving messages and prompts to make users key-in numbers or select specific options of touch-tone based […]
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Asterisk Informative IVR Solution Opens Up Exciting Possibilities For Business
March 19, 2018 / by Ecosmob / IVR
Simple interactive voice response are in wide use but are mostly specific or vague but there is a new kid on the block that redefines the way IVRs work in business environments. IVR need not be specific and restricted to the question-answer type response based system that is so much in use. It can be […]
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Sophisticated Asterisk Contact Center Solution Redefines Productivity and Quality of Services
March 12, 2018 / by Ecosmob / Uncategorized
Contact centers must fulfill a variety of customer support functions. Quality of service depends on the people manning the contact center as well as the software. Legacy phone line solutions are just inadequate when customers today initiate a process using any channel and this is where omnichannel support shines. It is the norm today rather […]
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Session Border Controller for VoIP Providers – An Indispensable Component in the VoIP Chain
February 23, 2018 / by Ecosmob / Asterisk, SBC
VoIP service providers may assume that implementation of class 4 and class 5 softswitches is all they need to deliver VoIP services to clients. In a way this is true because these two softswitches are at the core of VoIP but there are certain issues such as interoperability, security, media transcoding and protocol mismatches that […]
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Five Reasons to Use CRM Integration IVR in Business
February 16, 2018 / by Ecosmob / IVR
IVR can be frustrating from the customer’s perspective, even more so if it is the static standalone type. Most people would rather dial a number and speak to a person instead of innumerable key presses that get them nowhere. IVR is good but with CRM integration, it gets better and helps companies avoid the customer […]
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How Payment Processing Solution Help in Business
February 7, 2018 / by Ecosmob / Asterisk, IVR
Modern businesses are used to accepting payment by credit card or debit card. Payment processing helps ease the burden on the customer of having to carry cash and for the merchant too, it proves beneficial as card paying customers will prefer their services. Payment processing through IVR is a game changer for both. It […]
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Feature-Rich Asterisk Contact Center Solution Intensifies Calling Experience and Eases Workloads
January 31, 2018 / by Ecosmob / Asterisk, Contact Center
Advances in open sources drive software development that, in turn, drives user expectations to higher levels. It is no different in call centers. Competition is driving call centers to adopt better technologies and trends are clear pointers to developers to come up with suitable solutions. For instance, digital transformation and analytics will gain in importance […]
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How WebRTC Helps to Grow Your Business Sales in Competitive Markets
January 25, 2018 / by Ecosmob / VoIP
WebRTC is amazing. What it does, in essence, is that it permits the use of the browser as the single point communication tool via a common set of protocols. It allows video and audio calls from the web and a website owner can add WebRTC to his website. Customers can interact with agents. It does […]
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Hotel IVR Solution That Meets Needs of Hospitality Industry in Current Scenarios
January 16, 2018 / by Ecosmob / IVR
The internet has certainly changed the way people travel. VoIP communications have further impacted the hospitality industry and facilitated customers looking for tickets or hotel bookings. There is no lack of choices. Hospitality industry is competitive in the extreme. Hotels implementing Hotel IVRs need to look at a system that is comprehensive and takes care […]
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Asteirsk Session Border Controller Solution Inherently Versatile and Seamlessly Cross Compatible
January 6, 2018 / by Ecosmob / VoIP
VoIP service providers and carriers are familiar with class 4 and class 5 softswitches but may not give adequate importance to sessions border controller or SBC as it is known. The SBC is a vital cog in the VoIP chain and actually indispensable from a variety of perspectives. How well it performs also depends on […]
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