February 16, 2018 / by Ecosmob / IVR
IVR can be frustrating from the customer’s perspective, even more so if it is the static standalone type. Most people would rather dial a number and speak to a person instead of innumerable key presses that get them nowhere. IVR is good but with CRM integration, it gets better and helps companies avoid the customer […]
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Session Border Controller for VoIP Providers – An Indispensable Component in the VoIP Chain
February 23, 2018 / by Ecosmob / Asterisk, SBC
VoIP service providers may assume that implementation of class 4 and class 5 softswitches is all they need to deliver VoIP services to clients. In a way this is true because these two softswitches are at the core of VoIP but there are certain issues such as interoperability, security, media transcoding and protocol mismatches that […]
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Five Reasons to Use CRM Integration IVR in Business
February 16, 2018 / by Ecosmob / IVR
IVR can be frustrating from the customer’s perspective, even more so if it is the static standalone type. Most people would rather dial a number and speak to a person instead of innumerable key presses that get them nowhere. IVR is good but with CRM integration, it gets better and helps companies avoid the customer […]
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How Payment Processing Solution Help in Business
February 7, 2018 / by Ecosmob / Asterisk, IVR
Modern businesses are used to accepting payment by credit card or debit card. Payment processing helps ease the burden on the customer of having to carry cash and for the merchant too, it proves beneficial as card paying customers will prefer their services. Payment processing through IVR is a game changer for both. It […]
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