The Way Video Conferencing is Headed in 2019 – Trends to Watch

Conferencing is the in thing in communication and video rules the roosts. It is likely to overtake or match audio as the medium of communication in conferencing for 2019 and beyond. 5G is almost upon us and technologies have evolved for video conferencing to become a fluid experience. More use of video conferencing in call […]

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2019 Top Trends in Call Center Operations and Call Center Solutions

Contact Center Solution

Winds of change are blowing across call center operations landscape. Several trends shaping up on the horizon today indicate that these could well become a standard part of contact center activities in the year and the next. Call center solutions to emphasize analytics and adaptive management As customer satisfaction gains even more importance, contact centers […]

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VoIP IVR Trends To Watch Out In 2019

Technology evolution has always benefited the end user as can be seen in smartphones and business communications. Communications is switching over to VoIP and self service with PSTN well on its way out much like the CRT monitor, magnetic tape and mechanical cameras. If it benefits end users, evolution also keeps developers busy but that […]

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Asterisk Call Center Solution Development for Businesses

Asterisk Call Center solution

Breakthrough innovations need not be terribly expensive or time consuming. The scientific world is full of examples where seemingly radical innovations emerged from technologies in use in some other area. The same applies to communication for businesses. Everyone knows about call centers or contact centers. They have been around for some time now and their […]

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10 Signs You Should Invest In Call Center Software Solution

Contact Center Solution

A call center is something other than contracting laborers to work as specialists and furnishing them with phones. It is fundamental for all organizations to have a consistent call center activity. Through a contact center, you can without much of a stretch screen, track, oversee and monitor calls to your customers to draw in them. […]

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Asterisk WebRTC Development Confluences Two Parallel Communication Lines Into a Powerfully Unified Solution

Asterisk Development

Communications is the key to business success and it is not surprising that enterprises have switched over to VoIP given its efficiency and cost benefits. The open source platform Asterisk lends itself admirably to development of IP PBX and conferencing software solutions in additions to VoIP gateways for enterprises. It is also the platform for […]

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Asterisk Ticket Booking IVR Solutions Translate to Greater Revenues

This is the age of speed. Everyone wants everything fast. An individual may wish to go to a movie, book a train or air ticket or call a taxi or raise a complaint with a support centre. The subsequent processes are time consuming and can often lead to customer frustration. Loyalty takes a hit. The […]

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What is the future of IP Based Video Telephony?

IP Based Video Telephony or also known as Conferencing Solutions will have lasting effects on our country. Building Better Society Creating Smarter Communities Transparent and Trustworthy Government Flourishing Schools Progressive Hospitals Financial Fitness for Everyone Endless product invention Relishing A Healthy Life Seamless Access to Knowledge Limitless Reach beyond Domestic Boundaries Oh! It’s like every […]

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What are the key features of the CRM integrated IVR system?

The IVR CRM integrated solution may not be the most innovative solution, but it has definitely offered services to the clients who experienced a lot of convenience due to this feature. The IVR solution is already used but is not so pleasant each time or easy to use each time. Based on the CRM data […]

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Must Avoid Video Conferencing Unforgivable Mistakes

Video Conferences have tested to be a vital and versatile tool for business. It is practiced for online business conferences, job interviews, product demos, conferences with purchasers, academic seminars, webinars so on. But with its benefits, return also some unforgivable video conferencing mistakes. Here are some video conferencing tips about however you’ll steer afar from […]

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