Current Contact Center Development Trends in Modular Scalable Packages

Contact center solution

Communications and engagement with customers are prime drivers of modern businesses. Businesses can develop their own contact centers or outsource the entire process. In any case the call center or contact center needs the right technology base to deliver perfect services.   Digital technology driven contact center development is at the core of businesses being […]

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How CRM-integrated IVR benefits MNCs

CRM IVR Solution

Interactive Voice Response (IVR) is the telephony system known to automate the communication by simply allowing the preset voice to interact with the customers and redirect them to the suitable department as per their queries. IVR helps small organizations to MNCs alike in streamlining their business activities with the automated customer experience and setting call […]

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Asterisk WebRTC Development is Essential for Business Communication- Here is a Reason

Asterisk WebRTC Solution

Asterisk WebRTC Development facilitates the service providers to leverage the thriving VoIP platform. WebRTC development, like any other form of software development, is driven by the opportunities offered by a given technology. It allows a real-time communication and runs efficiently only on the supported web browsers. It is an opensource project spearheaded by Google Chrome […]

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Asterisk 15 is here- Focus on WebRTC and much more

Asterisk 15

Asterisk is a robust open source software platform and capable of handling business communication requirements with user-friendly features and a seamless functionality. On October 3, 2017, Digium, the creator of Asterisk, has released the next great release- Asterisk 15. This version is in the line of previous releases Asterisk 13 and Asterisk 14 and focuses […]

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Time to Give Your Business Video Conferencing Advantage

Video Conferencing Solution

Technological advancements in VoIP have brought a radical change in the manner of business communication. It is easy to establish connectivity irrespective of geographical distance with a technological boon- video conferencing. Employees can stay in touch with the company headquarter while working at the remote place readily with the help of video conferencing solution.   […]

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Importance of Video Conferencing Solution

Video Conferencing Solution

The technological advancement has greatly revolutionized our business communication. It has shifted our perception to conduct businesses. Now, we can link our businesses globally with the internet and social media. With electronic mediums it is easier to pave the path for communication. Video conferencing solutions enable individuals to work remotely and to maintain their work […]

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How Currency IVR Solution help Business

Currency Converter IVR Solution

The international dealings are complicated not only because of legal hurdles but also because of currency difference. When it comes to getting the latest international currency rates or the local currency value equivalent to a particular country’s currency, the real-time information of the currency rates can help enterprises a lot. Here, we can mention two […]

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Why Payment Processing IVR System becomes Popular among Business

Payment Processing IVR Solution

In today’s mobile-driven age, establishing a telephone-payment system is the need of the hour. Companies can facilitate their customers to pay their bills using mobile phones through payment processing IVR (Interactive Voice Response) solution. Apart from payment in a secure manner, such solution is also useful for the hotel, ticket, and appointment booking. Sectors like […]

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Six Indubitable Benefits of Asterisk IP PBX Solution

IP PBX Solution

Communication plays a pivotal role in today’s business strategy irrespective of company size or business model. From building relationships to enhancing productivity, a robust unified communication system can serve many objectives in the workplace. When it comes to real-time connectivity, no one can deny the importance of IP PBX solution. It offers access to sophisticated […]

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Custom IVR Solution makes Business Ready for Tomorrow

Informative IVR Solution

Every entrepreneur has one objective in common: to offer a better customer service. In today’s communication-driven age, high call volumes become prevalent for enhancing engagement while improving customer satisfaction ratio. There, technology lends a helping hand for the business and assists in establishing unified communication with an Interactive Voice Response (IVR) concept. Companies can provide […]

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