CosmoBS is an advanced automated solution for Voice Message Services that is best suited for small to mid-sized businesses. We help save your company significantly on time and over 30-70% in costs compared to hiring a live voice-agent. Manage your IVR menu tree whether they are simple or complex with this custom Voice Message Broadcasting application to plug in your questions and route as per customer’s responses.

With CosmoBS, one can create a standardized outbound Voice Messages (recorded voice file or uploaded document) and send it to millions of customers. You can also create an inbound IVR message that allows your customer to access automated facilities with selection options with the help of telephone keypad.

CosmoBS can be used for commercial and community purposes that deal with Promotions, Productivity or Profitability. You can use our broadcast system for any of the following:

• Payment Reminder Services

• Appointment Reminder Services

• Credit Card Activation

• Automated Virtual Assistant Desks

• Third Party Telephonic Verification

• Customer Surveys and Polls

• Product Promotional Campaigns

• Sweepstakes and Contests

• Severe Weather Warnings

• Fund Raising Projects

• Political Advertising
  

What are the Voice Message service features of CosmoBS?

• Based on leading open source Asterisk PBX

• Email Call Report Notification once the Calls are complete

• Detects Answering Machine replies

• Throttle Concurrent Calls

• Can retry several times to reach the number

• Option to connect the user to some other IVR or phone number on key press.

• Various web-based reports for call details and current calls in realtime.

• Accommodates multiple IVR scripts

• Broadcasts any uploaded document as Fax

• Can be managed via a user-friendly Web interface

• Compatible with Trixbox & FreePBX

• Allows to import contact details from .csv file
  

There are many other features in either internal or external testing phase which we plan to add sooner. In case you are interested to know about them, email us your contact details at This email address is being protected from spam bots, you need Javascript enabled to view it and we would be glad to share those updates.

How will Voice Message Services function?

• Step 1 : Enter the contact details with the telephone numbers one at a time or import all at one go from .csv file

• Step 2: Choose for standard features of IVR like voicemails, ring groups or numerical extensions. You may be having complex applications too like a credit card payment gateway, appointment scheduling or joining a conference room

• Step 3 : Prepare the IVR Templates which is your recorded voice file along with a number-based response instruction with regard to your IVR menu tree which is used to look up actions to perform on key press in IVR menu.

• Step 4 : Run the IVR Broadcasts with your recorded voice file with a preset time for start and finish. Preset time refers to picking up your favored hours of day to make the automated calls. You can also customize settings with concurrent calls, retries, etc

• Step 5 : Reporting function emails you a complete broadcast report for your check.
  

You can find further detailed information in our User-Manual that answers every other questions with regard to installation and use of application.

Where does CosmoBS work the best?
You may find this extremely useful in case you belong to any of the following business categories :

• Automotive Companies

• Banks

• Call Centers

• Customer Support Agencies

• Consumer Product Vendors

• City / State Governments

• Education Institutes

• Entertainment Companies

• Health Care/Medical Practitioners

• Marketing Companies

• Retail Stores

• Political Campaigners

• Security & Emergency Service Providers

• Telephone Companies

• Travel & Lodging Companies

• Transportation Services