Vicidial is a full functional outbound and inbound call center solution. Vicidial is a suite of programs that are designed to interact with the Asterisk Open-Source PBX Phone system at a client computer level to extend the functionality of your phone and system.
Vicidial has web based administrative interface for real-time access to settings, call reports and other extensive data. Vicidial can be used to operate as an ACD for incoming calls and closer calls originating from outgoing terminals. We also ensure that the users are able to log onto your network from remote locations and even permits remote calling from their phones.
Vicidial has two main components:
- Vicidial: Vicidial is a list dialer that can be integrated with Asterisk and is highly configurable with detailed logging. Vicidial can operate in two modes: manual and automatic. In manual mode, agents can dial the leads form web page one by one. In automatic mode, Vicidial automatically dials the number of leads configured by autodial level and connects dialed leads to agents when the call is answered.
Vicidial is an open source callcenter solution and therefore requires no software licensing for both installation and operation on the Asterisk PBX system.
We have installed, configured and customized Vicidial as per clients' requirements. Contact us and get a quote on Vicidial solutions that we can configure according to your requirements.