Friday, 03 September 2010
Vicidial installation, configuration, customization and support
Vicidial is a full functional outbound and inbound call center solution. Vicidial is a suite of programs that are designed to interact with the Asterisk Open-Source PBX Phone system at a client computer level to extend the functionality of your phone and system. The suite of software is designed to work with an Asterisk system that has Zap (T1/E1/PSTN), IAX or SIP trunks and SIP/IAX/Zap phones.

Vicidial has two main components:

  1. astGUIclient: The main GUI application, astGUIclient, is a set of AJAX scripts utilizing JavaScript and XMLHTTPRequest functions that work within a browser to give real-time information and functionality with just an internet browser on the client computer.
  2. Vicidial: Vicidial is a list dialer that can be integrated with Asterisk and is highly configurable with detailed logging. Vicidial can operate in two modes: manual and automatic. In manual mode, agents can dial the leads form web page one by one. In automatic mode, Vicidial automatically dials the number of leads configued by autodial level and connects dialed leads to agents when the call is answered.
Vicidial can be easily integrated with Asterisk regardless of the version of Asterisk.

We have installed, configured and customized  Vicidial. We can provide Vicidial installation, configuration, customization, CRM integration and support. Please contact us or post a support ticket to request a free quote.

 
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Newsflash

We are pleased to announce the launch of Asterisk bulletin board . The goal of this tool is to provide a platform to asterisk users for sharing knowledge, discussing various issues and possibly get the solution to their problems.

For now we have 5 categories as described below:

  • General - Here we can see various announcements and events in asterisk eco system and website.
  • Asterisk - General asterisk discussion and support requests go here.
  • Asterisk Solutions - Here we can discuss about famous Asterisk solutions(some more may be added in future).
  • CosmoBS - We can discuss about CosmoBS(our call broadcasting solution) and any support requests related to CosmoBS.
  • CosmoPBX - Here goes CosmoPBX(Installable Asterisk live CD) general and support discussion.

We encourage Asterisk users to utilize this helpful resource to get help and share knowledge

 
   
Resources: Voice Message Services | Automated Voice Messaging Systems | Fax Broadcasting Solutions | Voice Broadcasting Services
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