Vicidial is a full functional outbound and inbound call center solution. Vicidial is a suite of programs that are designed to interact with the Asterisk Open-Source PBX Phone system at a client computer level to extend the functionality of your phone and system. The suite of software is designed to work with an Asterisk system that has Zap (T1/E1/PSTN), IAX or SIP trunks and SIP/IAX/Zap phones.
Vicidial has two main components:
- astGUIclient: The main GUI application, astGUIclient, is a set of AJAX scripts utilizing JavaScript and XMLHTTPRequest functions that work within a browser to give real-time information and functionality with just an internet browser on the client computer.
- Vicidial: Vicidial is a list dialer that can be integrated with Asterisk and is highly configurable with detailed logging. Vicidial can operate in two modes: manual and automatic. In manual mode, agents can dial the leads form web page one by one. In automatic mode, Vicidial automatically dials the number of leads configured by autodial level and connects dialed leads to agents when the call is answered.
Vicidial can be easily integrated with Asterisk regardless of the version of Asterisk.
We have installed, configured and customized Vicidial. We can provide Vicidial installation, configuration, customization, CRM integration and support. Please contact us to request a free quote.
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